Effective Date: 6/1/2025
Living Success Center is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with us through our website, services, and communication channels, including SMS messaging.
1. Information We Collect
We may collect the following personal information:
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Full name
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Phone number
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Email address
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Mailing address
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Demographic information (e.g., age, gender, preferred language)
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Appointment history and preferences
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Any additional information you provide when contacting us or using our services
If you are a client, additional health-related information may be collected and stored securely through our HIPAA-compliant electronic health record system, TheraNest.
2. How We Use Your Information
We use the personal information you provide to:
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Schedule and confirm appointments
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Send billing and payment reminders
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Respond to administrative or support inquiries
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Communicate important updates or changes to our services
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Deliver SMS messages related to the above, if you have provided consent
We do not use your information for promotional or marketing purposes unless you have explicitly opted in.
3. SMS Messaging
If you opt in to receive text messages from Living Success Center, we may send you SMS messages related to:
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Appointment reminders or rescheduling
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Billing or payment notifications
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Administrative updates
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP or contact us directly.
SMS consent is not shared with third parties or affiliates for marketing purposes.
4. Sharing of Information
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
We may share your information:
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With authorized staff members or volunteers who require access to deliver services
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With service providers (e.g., TheraNest) who help us manage secure records and communications, under strict confidentiality agreements
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When required by law, court order, or to protect your safety or the safety of others
5. Data Security
We take appropriate administrative, physical, and technical measures to safeguard your personal information. All client health records are managed through secure, HIPAA-compliant platforms such as TheraNest.
6. Your Choices
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You may opt out of SMS messages at any time by replying STOP.
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You may request to update, correct, or delete your contact information by calling us at (949) 645-4723 or emailing [email protected].
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You may decline to provide personal information; however, this may limit your ability to access some services.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Living Success Center
Phone: (949) 645-4723
Email: [email protected]
Website: www.livingsuccesscenter.org
